Returns and Refunds Policy

Thanks for shopping at Fabulous Services and Products(Pty)Ltd trading as www.premiumsteel.co.za.

If you are not entirely satisfied with your purchase, we’re here to help. 

Returns

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase. 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within seven days, depending on your card issuer’s policies.

Note that products that are made to order can not be returned.

Transport

You will be responsible for paying for your own transport costs for returning your item. Transport costs are non refundable.

If you receive a refund, the cost of return transport will be deducted from your refund. 

Replacement guarantee 

If your item was used for the purposes it was intended and fails within one year then we will replace the item with a new one but solely based on our sole discretion as to whether it was our manufacturing fault or your misuse. The product must be delivered to us at your own cost for inspection and the exchange shall take place at our premises.

Service warranty 

Our products are sold with a ten year service warranty that guarantees that it should not fail for a period of ten years and that we will replace the product if it fails in the first year as our replacement guarantee commits or make every reasonable attempt to repair the product at our own cost if the failure occurs during the remaining nine years of this warranty. 

Contact Us

If you have any questions on how to return your item to us, contact us at [email protected]